Refund Policy
Refund Policy
At Omei, we stand behind the quality of our products and want every customer to feel confident and supported when shopping with us. If your purchase does not meet your expectations, we are pleased to offer a 30-day refund policy from the date your order is delivered.
Eligibility for Returns & Refunds
To ensure a smooth return experience, please make sure your item meets the following criteria:
• The product must be in like-new condition, free of excessive wear, modifications, or damage not caused during shipping.
• All original packaging, including the box, accessories, manuals, and charging cables (if applicable), must be included.
• Returns must be made within 30 days of the delivery date.
• Items that appear heavily used, altered, or missing components may not qualify for a full refund.
We take product integrity seriously, and these guidelines help us maintain high standards for all customers.
Damaged or Defective Products
If your item arrives damaged or defective, we sincerely apologize. Please notify us as soon as possible so we can make it right.
• Contact us at orde.works@gmail.com with your order number and clear photos of the issue.
• Once confirmed, your item will be eligible for a replacement or full refund, depending on your preference.
• Damage caused by improper use, neglect, or accidents after delivery may not qualify.
Omei is committed to ensuring you receive a fully functional, high-quality product every time.
How to Start a Return
To initiate a return, please follow these steps:
-
Email us at orde.works@gmail.com with your name, order number, and a brief explanation of why you are requesting a return.
-
Our support team will review your request within 1–2 business days.
-
If your return is approved, you will receive a prepaid return shipping label along with detailed instructions.
-
Carefully package the item, including all original components, and attach the provided shipping label.
-
Drop the package off at the carrier specified in your return instructions.
We aim to make the return process simple, transparent, and efficient.
Refund Timeline
Once your returned item reaches our facility, it will undergo a standard inspection to verify eligibility.
• Inspections are typically completed within 3–5 business days.
• Upon approval, your refund will be issued to your original payment method within 10 business days.
• Depending on your bank or card provider, it may take additional time for the refund to reflect in your account.
We will notify you by email once your refund has been fully processed.
Additional Notes
• Omei is not responsible for items returned without prior approval.
• Return shipping labels are only provided for orders deemed eligible after review.
• Exchanges may be available for certain products depending on stock availability.
• For hygiene and safety reasons, certain heavily used products may not qualify for a refund.
If you have any questions or need assistance at any stage of the process, feel free to reach out to us anytime at orde.works@gmail.com
Your satisfaction is our priority, and we are here to help.